tag:status.marqeta.com,2005:/historyMarqeta Status - Incident History2024-03-27T19:51:48-07:00Marqetatag:status.marqeta.com,2005:Incident/203531142024-03-26T09:05:42-07:002024-03-26T09:05:42-07:00MQD Reports, Diva API and Bank Files may be incomplete<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:05</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>08:47</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>13:16</var> PDT</small><br><strong>Identified</strong> - We have identified the root cause of the incomplete files. We are working diligently to resolve the issue and expect full resolution within the day.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>11:03</var> PDT</small><br><strong>Investigating</strong> - Marqeta has discovered that some files may be incomplete. A response team is engaged and working through resolution.</p>tag:status.marqeta.com,2005:Incident/202456212024-03-14T12:52:50-07:002024-03-14T12:52:50-07:00Some Customers Experiencing Challenges Accessing MQD<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:52</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:14</var> PDT</small><br><strong>Monitoring</strong> - We have identified an issue in a 3rd Party providers network which is delaying SMS messaging and is the root for the MFA errors. We are in contact with the provider and monitoring for resolution</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:25</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating reports that some of our customers are experiencing Multi Factor Authentication failures when attempting to access MQD. A response team is gathered and actively evaluating the cause.</p>tag:status.marqeta.com,2005:Incident/202104862024-03-10T19:31:28-07:002024-03-10T19:31:28-07:00STIPs impacting Visa Programs<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>19:31</var> PDT</small><br><strong>Resolved</strong> - Visa has confirmed that the issue has been resolved. We have seen no further impact for Marqeta customers. <br /><br />This incident is resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>18:52</var> PDT</small><br><strong>Monitoring</strong> - We have received an update from Visa with acknowledgement of an incident within that card network. We see no active impact to Marqeta customers at this time but will continue monitoring and will provide another update when the issue is confirmed resolved within the Visa network.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>18:44</var> PDT</small><br><strong>Investigating</strong> - At 18:24 Pacific Time our monitors detected STIPs impacting multiple Visa programs. A response team is gathered and analyzing the situation at this time.</p>tag:status.marqeta.com,2005:Incident/199764792024-02-13T10:45:34-08:002024-02-13T10:45:34-08:00Our Public Sandbox is Currently Unavailable<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:45</var> PST</small><br><strong>Resolved</strong> - Our Public Sandbox is now fully functional.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>08:48</var> PST</small><br><strong>Investigating</strong> - Our Public Sandbox is failing for some applications. A response team is engaged and investigating.</p>tag:status.marqeta.com,2005:Incident/198961312024-02-02T12:54:57-08:002024-02-02T12:54:58-08:00Multiple Services are returning errors<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>12:54</var> PST</small><br><strong>Resolved</strong> - As of 12:50 Pacific we have isolated the cause of the earlier service impairment and have verified all services are operating as expected at this time.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>12:36</var> PST</small><br><strong>Monitoring</strong> - As of 12:14 Pacific time we were alerted to a service interruption by our internal monitors. Our on call Engineer immediately initiated a failover as a result of these monitors. As of 12:24 Pacific time service has been restored to normal. We currently have our Engineers on a bridge monitoring performance and assessing the root cause.</p>tag:status.marqeta.com,2005:Incident/194482952023-12-15T09:07:29-08:002023-12-15T09:07:29-08:00500 errors across endpoints and cardholder declines<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:07</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>05:22</var> PST</small><br><strong>Update</strong> - We have seen no impact since 12:26 GMT // 04:26 PST. <br /><br />We will continue to monitor and produce an RCA after we have completed our post-mortem.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>04:53</var> PST</small><br><strong>Monitoring</strong> - We are seeing this incident start to resolve across the API endpoints, we're continuing to monitor and investigate to ensure that it's a complete resolution.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>04:38</var> PST</small><br><strong>Investigating</strong> - We are aware of and investigating an incident which is causing 500 errors across a large number of API endpoints and additionally a small number of cardholder declines.<br /><br />Clearing file processing is also delayed.</p>tag:status.marqeta.com,2005:Incident/191214532023-11-14T13:02:57-08:002023-11-14T13:02:57-08:00Intermittent STIPs and Invalid PINs<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>13:02</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>12:45</var> PST</small><br><strong>Monitoring</strong> - We have identified a challenge in our San Jose Data Center which was causing elevated STIPs and erroneous Invalid Pin messages starting at 12:03 Pacific. We implemented a fix at 12:35 Pacific. The error count has returned to normal and we are monitoring to ensure resolution.</p>tag:status.marqeta.com,2005:Incident/189072812023-10-23T22:49:08-07:002023-10-23T22:49:08-07:00Pulse Network intermittent failures<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>22:49</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>22:08</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>21:46</var> PDT</small><br><strong>Identified</strong> - Marqeta and Pulse have isolated the issue to a single acquirer and are continuing to investigate possible remediations with the card network</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>20:33</var> PDT</small><br><strong>Investigating</strong> - Starting at 19:55 Pacific Time Marqeta customers utilizing the Pulse network may be impacted by intermittent transaction failures. Marqeta Engineers are currently engaged with Pulse Engineers to isolate and remediate the challenge.</p>tag:status.marqeta.com,2005:Incident/187847562023-10-13T17:37:40-07:002023-10-13T17:37:40-07:00Visa transaction processing issue identified<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>17:37</var> PDT</small><br><strong>Resolved</strong> - The Visa rollback operation is complete resolving the root cause of this incident and ending transaction processing impact. We are now closing the incident.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>16:28</var> PDT</small><br><strong>Update</strong> - The Visa rollback operation is in progress and currently rolling out to Visa server instances. Visa has shared that they expect all server instances to be updated by 5:30pm PDT at which time we expect incident impact to cease.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>15:13</var> PDT</small><br><strong>Update</strong> - Visa has shared that they will be rolling back the update that is at the root of the elevated transaction declines within the next hour. We will share updates as we have them.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>14:50</var> PDT</small><br><strong>Identified</strong> - Marqeta has identified an incident that may have an impact on Visa transaction processing. We are actively working to resolve the situation.<br /><br />Incident details: <br /><br />Marqeta identified an issue stemming from a VISA network update. A subset of Visa Customers may see declines and STIP notifications. We are actively working with Visa to resolve this issue and will update you as soon as the issue is resolved.<br /><br />We apologize for any inconvenience this incident may cause, and will periodically provide updates here until the incident is resolved.</p>tag:status.marqeta.com,2005:Incident/186662712023-10-02T11:24:23-07:002023-10-02T11:24:23-07:00Increase in Digital Wallet Token authorization declines for Mastercard EU customers<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>10:48</var> PDT</small><br><strong>Monitoring</strong> - We have deployed a fix to all affected programs and are monitoring</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:24</var> PDT</small><br><strong>Update</strong> - Incident update: <br /><br />We are continuing the process of correcting existing cards impacted by this issue.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>07:42</var> PDT</small><br><strong>Update</strong> - Incident update: <br /><br />We have made a change that will prevent further digital wallet tokens from being impacted by this issue. We are now in the process of correcting existing cards impacted by this issue.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>07:02</var> PDT</small><br><strong>Update</strong> - Incident update: <br /><br />We believe we have found the root cause of the issue and are beginning remediation steps. We will share updates on progress for remediation and expected timelines for resolution as have them.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:09</var> PDT</small><br><strong>Identified</strong> - Marqeta has identified an incident that may have an impact on Digital Wallet Token authorizations. We are actively working to resolve the situation.<br /><br />Incident details: <br /><br />For Mastercard EU customers we are seeing a rise in authorization declines with the error "Digital Wallet Token terminated". This is currently impacting a subset of Digital Wallet Token transactions for the customers impacts. <br /><br />We apologize for any inconvenience this incident may cause, and will periodically provide updates here until the incident is resolved.</p>tag:status.marqeta.com,2005:Incident/186511952023-09-30T10:12:47-07:002023-09-30T10:12:47-07:00Mastercard Account Status Inquiry Issue<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>10:12</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>09:58</var> PDT</small><br><strong>Monitoring</strong> - Marqeta has identified an issue with some Mastercard account status inquiry requests that was resulting in unexpected transaction failures. A fix has been implemented and we are monitoring transactions to ensure there are no further failures.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>08:25</var> PDT</small><br><strong>Identified</strong> - Marqeta has identified an issue with some Mastercard account status inquiry requests that is resulting in unexpected transaction failures. A response team is engaged, has identified the cause and is implementing a fix.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>08:10</var> PDT</small><br><strong>Investigating</strong> - Marqeta has identified an issue with some Mastercard transactions that is resulting in unexpected transaction failures. A response team is engaged and working through a fix.</p>tag:status.marqeta.com,2005:Incident/186234112023-09-27T10:06:33-07:002023-09-27T10:06:33-07:00Disputes API service degradation<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>10:06</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>10:06</var> PDT</small><br><strong>Update</strong> - Incident update: <br /><br />We have confirmation from the 3rd party provider that the service degradation is now resolved. The Marqeta Disputes API service is showing normal behavior. We are now closing this incident.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>09:37</var> PDT</small><br><strong>Update</strong> - Incident update: <br /><br />We are seeing recovery across a majority of endpoints for the Disputes API, we have not received confirmation of incident stable from the impacted 3rd party provider.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>09:06</var> PDT</small><br><strong>Identified</strong> - Marqeta has identified an incident that may have an impact on the Disputes API. We are actively working to resolve the situation.<br /><br />Incident details: <br /><br />A 3rd party provider has confirmed service degradation for key components that the Disputes API relies on. This issue is only impacting Visa customers. <br /><br />We apologize for any inconvenience this incident may cause, and will periodically provide updates here until the incident is resolved.</p>tag:status.marqeta.com,2005:Incident/185801912023-09-22T14:49:58-07:002023-09-22T14:49:58-07:00MQD is unreachable<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>14:49</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>14:22</var> PDT</small><br><strong>Monitoring</strong> - MQD Has been restored to full operation. We are continuing to monitor.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>14:21</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>14:09</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>14:02</var> PDT</small><br><strong>Investigating</strong> - Marqeta has detected an issue reaching the MQD customer dashboard. We are investigating the cause at this time. Further updates will follow.</p>tag:status.marqeta.com,2005:Incident/185391632023-09-18T15:32:57-07:002023-09-18T15:33:12-07:00Pulse Network Degradation<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>15:32</var> PDT</small><br><strong>Resolved</strong> - The Pulse Network has been restored to normal operation.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>15:08</var> PDT</small><br><strong>Monitoring</strong> - We have isolated the root cause and are beginning to see transaction volumes return to normal. We will continue to monitor.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:49</var> PDT</small><br><strong>Update</strong> - We are engaged with Engineers from Pulse and continue to work toward restoration.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:03</var> PDT</small><br><strong>Investigating</strong> - We have identified an issue impacting some transactions on the Pulse network. We are currently investigating the source.</p>tag:status.marqeta.com,2005:Incident/183994072023-09-05T15:23:23-07:002023-09-05T15:23:23-07:00Intermittent impact across Disputes API operations<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>15:23</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved and Disputes API operations are now showing a normal state.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>14:37</var> PDT</small><br><strong>Update</strong> - Disputes API error rates are improving. We are continuing to communicate with the external provider that is experiencing the issue to fully resolve.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>13:46</var> PDT</small><br><strong>Update</strong> - Disputes API error rates remain elevated. We are continuing to communicate with the external provider that is experiencing the issue to work towards resolution.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>13:01</var> PDT</small><br><strong>Identified</strong> - Marqeta has identified an issue with an external provider that is impacting the services we provide. We are actively working to resolve the issue as quickly as possible. <br /><br />Incident detail: This issue is impacting Disputes API operations preventing some calls from successfully completing. This issue may impact Visa customers.</p>tag:status.marqeta.com,2005:Incident/180530462023-08-04T10:24:48-07:002023-08-04T10:24:48-07:00Increased payment processing times<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>09:58</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>09:44</var> PDT</small><br><strong>Identified</strong> - Marqeta has identified an incident that MAY increase processing times for payment transactions (authorizations).<br /><br />We are actively working to resolve the situation. We apologize for any inconvenience this incident may cause, and will periodically provide updates here until the incident is resolved.</p>tag:status.marqeta.com,2005:Incident/180224512023-08-01T10:26:06-07:002023-08-01T10:26:06-07:00Intermittent authentication token failures<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:26</var> PDT</small><br><strong>Resolved</strong> - Marqeta resolved this incident at 17:23 UTC. <br /><br />If you have any questions or concerns, please reach out to your Customer Success representative. Thank you for your patience and understanding, and we apologize for any inconvenience.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:08</var> PDT</small><br><strong>Update</strong> - Marqeta has identified an issue with our internal authentication platform which is impacting several of the services we provide. You will have trouble using MQ APIs and generating client access tokens. We are working to resolve the issue as soon as possible.<br /><br />Identified Services:<br />Marqeta API<br />Credit<br />Tokenization<br />Disputes<br /><br />We apologize for any inconvenience this may cause and we will follow up as soon as we discover the root cause. We will actively provide you updates until the issue is resolved.<br /><br />Thank you for your understanding,<br />Marqeta Production Support Team</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:06</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:04</var> PDT</small><br><strong>Update</strong> - Marqeta has identified an issue with our internal authentication platform which is impacting the services we provide. You will have trouble using MQ APIs and generating client access tokens. We are working to resolve the issue as soon as possible.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>09:47</var> PDT</small><br><strong>Identified</strong> - Marqeta has identified an issue with our internal authentication platform which is impacting several of the services we provide. You will have trouble using MQ APIs and generating client access tokens. We are working to resolve the issue as soon as possible.<br /><br />Identified Services:<br />Marqeta API<br />Credit<br />Tokenization<br />Disputes<br /><br />We apologize for any inconvenience this may cause and we will follow up as soon as we discover the root cause. We will actively provide you updates until the issue is resolved.<br /><br />Thank you for your understanding,<br />Marqeta Production Support Team</p>tag:status.marqeta.com,2005:Incident/179046132023-07-26T10:31:31-07:002023-07-26T10:31:50-07:00Issue with Pulse traffic<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>10:31</var> PDT</small><br><strong>Resolved</strong> - Marqeta has resolved this incident.<br /><br />If you have any questions or concerns, please reach out to your Customer Success representative. Thank you for your patience and understanding, and we apologize for any inconvenience.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>16:43</var> PDT</small><br><strong>Update</strong> - We continue to observe normal behavior however we will continue to monitor the situation.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>10:58</var> PDT</small><br><strong>Update</strong> - We are observing a shift to normal behavior however we will continue to monitor the situation.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>19:07</var> PDT</small><br><strong>Update</strong> - We continue to monitor the situation</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>14:34</var> PDT</small><br><strong>Update</strong> - Marqeta detected a traffic shift from Pulse network at 09:15 pm UTC resulting in performance degradation. We will continue to monitor the incident.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>13:12</var> PDT</small><br><strong>Update</strong> - Marqeta detected a traffic shift from Pulse network at 07:45 pm UTC. We will continue to monitor the incident.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:06</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>21:23</var> PDT</small><br><strong>Update</strong> - Pulse implemented a fix, and we will be monitoring the situation for the next 24 hours.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>20:41</var> PDT</small><br><strong>Update</strong> - Marqeta started receiving inbound traffic from Pulse at 03:32 am UTC at both datacenters. We continue to monitor the incident until it is resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>19:43</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>19:03</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>18:33</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>18:03</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>17:31</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>16:53</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>16:24</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>15:44</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>13:30</var> PDT</small><br><strong>Monitoring</strong> - Marqeta detected an incident beginning at 07:15 PM UTC that may cause increase performance degradation due to ongoing maintenance on pulse network. We are actively working with PULSE team to gather more information at the moment.</p>tag:status.marqeta.com,2005:Incident/179106582023-07-20T04:22:43-07:002023-07-20T04:22:43-07:00Idemia Issue Identified<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>04:22</var> PDT</small><br><strong>Resolved</strong> - Remediation is ongoing, we are working with Idemia to confirm. There will be no further updates, and this incident is complete.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>03:59</var> PDT</small><br><strong>Update</strong> - We have identified and fixed the root cause and will start resending the corrected files in the next hour.<br /><br />We will confirm once complete.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>03:43</var> PDT</small><br><strong>Identified</strong> - We are aware of and investigating an issue concerning card files we have generated and which Idemia are unable to process. We believe the issue is isolated to those files generated only for Idemia France/Czeck Republic. Other providers are not known to be affected so far.<br /><br />If your files are affected, the manufacturer will reach out to you regarding this.<br /><br />Once we have identified and remediated the root cause, we will update this page. Planned issue remediation will be to send the correctly generated card files to Idemia once the issue has been fixed. If we identify that these files are affecting any other card manufacturers, we will update this page.</p>tag:status.marqeta.com,2005:Incident/178928542023-07-18T14:59:35-07:002023-07-18T14:59:35-07:00Issue with Pulse traffic<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:59</var> PDT</small><br><strong>Resolved</strong> - Marqeta resolved this incident at 7:59 UTC. <br /><br />If you have any questions or concerns, please reach out to your Customer Success representative. Thank you for your patience and understanding, and we apologize for any inconvenience.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:33</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:04</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:32</var> PDT</small><br><strong>Monitoring</strong> - Marqeta has taken steps to mitigate this incident. We will continue to monitor the incident until it is resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:09</var> PDT</small><br><strong>Investigating</strong> - Marqeta detected an incident beginning at 07:26 PM UTC that may cause increase performance degradation due to traffic shifting from pulse network</p>tag:status.marqeta.com,2005:Incident/178823482023-07-17T20:29:39-07:002023-07-17T20:29:39-07:00Issue with Pulse traffic<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>20:29</var> PDT</small><br><strong>Resolved</strong> - Marqeta resolved this incident at 03:29 UTC. <br /><br />If you have any questions or concerns, please reach out to your Customer Success representative. Thank you for your patience and understanding, and we apologize for any inconvenience.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>18:44</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:04</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>16:06</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>15:39</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>15:11</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>14:37</var> PDT</small><br><strong>Monitoring</strong> - Marqeta is receiving inbound traffic from Pulse at 08:53 PM UTC. Marqeta has taken steps to mitigate this incident. We will continue to monitor the incident until it is resolved.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>14:19</var> PDT</small><br><strong>Investigating</strong> - Marqeta detected an incident beginning at 07:59 PM UTC that stopped inbound traffic from pulse network</p>tag:status.marqeta.com,2005:Incident/178499752023-07-14T09:27:23-07:002023-07-14T09:27:23-07:00Partial impact to payment processing<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>09:27</var> PDT</small><br><strong>Resolved</strong> - Marqeta resolved this incident. <br /><br />If you have any questions or concerns, please reach out to your Customer Success representative. Thank you for your patience and understanding, and we apologize for any inconvenience.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>01:18</var> PDT</small><br><strong>Monitoring</strong> - Marqeta has taken steps to mitigate this incident. We will continue to monitor the incident until it is resolved. There is no ongoing customer impact.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>00:42</var> PDT</small><br><strong>Update</strong> - Fewer than 1% of Pulse Clearing transactions are affected. Mastercard and Visa are not affected.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>00:13</var> PDT</small><br><strong>Update</strong> - Marqeta is still actively working to resolve this incident.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>23:20</var> PDT</small><br><strong>Update</strong> - Marqeta is still actively working to resolve this incident.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>22:37</var> PDT</small><br><strong>Update</strong> - Marqeta is still actively working to resolve this incident.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>21:53</var> PDT</small><br><strong>Update</strong> - Marqeta is still actively working to resolve this incident.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>21:23</var> PDT</small><br><strong>Update</strong> - Marqeta is still actively working to resolve this incident.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>20:54</var> PDT</small><br><strong>Update</strong> - Marqeta is still actively working to resolve this incident.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>20:19</var> PDT</small><br><strong>Update</strong> - Marqeta is still actively working to resolve this incident.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>19:50</var> PDT</small><br><strong>Update</strong> - Marqeta is still actively working to resolve this incident.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>19:23</var> PDT</small><br><strong>Identified</strong> - Marqeta has identified an incident that may impact payment processing. We are actively working to resolve the situation.<br /><br />We apologize for any inconvenience this incident may cause and will periodically provide updates here until the incident is resolved.</p>tag:status.marqeta.com,2005:Incident/176931302023-07-01T08:10:10-07:002023-07-01T08:10:10-07:00Duplicate Clearings Posting on Visa Programs<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>08:10</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>07:52</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>22:05</var> PDT</small><br><strong>Update</strong> - Marqeta continues to develop a working solution for its customers. Marqeta's Customer Success Team has sent a communication to some programs, informing them of the event.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>19:16</var> PDT</small><br><strong>Update</strong> - Marqeta is exploring options to refund duplicated transactions. In addition, designated teams are currently working on developing a communication plan to notify the customers.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>16:36</var> PDT</small><br><strong>Monitoring</strong> - Marqeta has taken steps to mitigate this incident. We will continue to monitor the incident until it is resolved.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>16:19</var> PDT</small><br><strong>Identified</strong> - Marqeta has identified an incident that may have created duplicate settlement transactions in visa programs. We are actively working to resolve the situation</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>15:57</var> PDT</small><br><strong>Investigating</strong> - Marqeta detected an incident beginning at 19:00 UTC that may cause duplicate clearing transactions in Visa programs.</p>tag:status.marqeta.com,2005:Incident/176559472023-06-22T17:32:15-07:002023-06-22T17:32:15-07:00Connectivity issues caused transactions to decline with Visa and Mastercard<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>17:32</var> PDT</small><br><strong>Resolved</strong> - Network issues have been resolved and service is operating normally.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>17:31</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>14:18</var> PDT</small><br><strong>Update</strong> - We have provided data to engineering support and will update again by 3pm Pacific.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>11:10</var> PDT</small><br><strong>Update</strong> - While we are currently stable, we are continuing to work an a fix for the issue.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>10:20</var> PDT</small><br><strong>Identified</strong> - We are currently investigating an issue that occurred between 8:13 - 8:20 AM Pacific time. Thank you for your patience while we</p>tag:status.marqeta.com,2005:Incident/175633852023-06-13T15:22:34-07:002023-06-13T15:22:34-07:00Degraded performance across Marqeta services<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:22</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:21</var> PDT</small><br><strong>Update</strong> - We have restored all services to operational.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:49</var> PDT</small><br><strong>Update</strong> - The third Party service provider continues to work on this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:46</var> PDT</small><br><strong>Update</strong> - The third Party service provider continues to work on this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:23</var> PDT</small><br><strong>Update</strong> - The third Party service provider continues to work on this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:05</var> PDT</small><br><strong>Update</strong> - The third Party service provider continues to work on this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:33</var> PDT</small><br><strong>Update</strong> - The third Party service provider continues to work on this issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:09</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:02</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:59</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:55</var> PDT</small><br><strong>Update</strong> - The third Party service provider has identified the root cause and are working on a fix</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:43</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:42</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:38</var> PDT</small><br><strong>Update</strong> - A third party service provider is experiencing issues. We are working with them to resolve the issue.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:34</var> PDT</small><br><strong>Monitoring</strong> - A third party service provider is experiencing issues. We are working with them to resolve the issue.</p>