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Marqeta detected an issue affecting stand-in transaction processing (STIPs) and transaction declines with impact start time at approximately 5:31 PM PT. We immediately engaged our upstream infrastructure provider, who identified the root cause and applied a fix, restoring full connectivity by approximately 6:00 PM PT that same evening. Marqeta engineers continued monitoring systems closely throughout the weekend to confirm stability, and we observed normal transaction processing with no recurrence of the issue. This incident is now resolved. We appreciate your patience throughout this incident.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e18:43\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e07:47\u003c/var\u003e PDT"},{"code":"fk096sthcgz8","name":"STIPs on Mastercard","message":"On Thursday, September 24, 2026, at approximately 13:07 PT (20:07 UTC)  Marqeta identified an issue affecting card transactions processed through Mastercard, in which a number of transactions across several Mastercard programs were declined or handled through the network's stand-in processing. Transaction volumes and processing patterns have returned to normal baseline levels, and we conducted a monitoring period to confirm long term stability. Mastercard has acknowledged the anomaly on their network and is continuing to investigate the underlying root cause; Marqeta will incorporate any further findings once Mastercard's analysis is complete. We appreciate your patience throughout this incident.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:56\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e18:28\u003c/var\u003e PDT"},{"code":"vfth6ltfv7pr","name":"STIPs on Visa","message":"On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa. There is no impact at this time. Engineers have put mitigations into place and will continue to monitor over the weekend.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e11:37\u003c/var\u003e - \u003cvar data-var='time'\u003e13:55\u003c/var\u003e PDT"},{"code":"8pm8m78rg844","name":"Visa Duplicate Clearing Files","message":"Marqeta engineers, in coordination with Visa, have completed remediation of the duplicate clearing transaction issue affecting September 18th transactions. All impacted transaction exceptions have been processed, with the final set of transactions confirmed posted at approximately 02:20 PT this morning. Settlement reconciliation has been completed for all affected programs. Following a monitoring period to confirm the stability of the resolution, we can confirm this issue is now fully resolved and no further customer action is required. We appreciate your patience throughout this process.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e05:57\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e14:25\u003c/var\u003e PDT"},{"code":"kh45hbqrj1pl","name":"Intermittent Service disruptions affecting Visa \"Click to Pay\" API endpoints.","message":"Following an extended monitoring period, our engineering team has confirmed continued long-term stability of the Visa \"Click to Pay\" service with no further abnormalities detected since the last observed disruption at 2:46 PM PT on September 15, 2026. The investigation lead an issue on Visa's side in load-handling limitation causing overloading. We will continue to work with Visa on a full root cause analysis and will share further findings as they become available. We thank our customers for their patience throughout this incident.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:06\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e19:18\u003c/var\u003e PDT"},{"code":"ym0szhfyq1vn","name":"Salesforce.com down, customer support impacted","message":"Support systems are restored.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e04:08\u003c/var\u003e - \u003cvar data-var='time'\u003e14:50\u003c/var\u003e PDT"},{"code":"2jfgkpqp6cn9","name":"Google Pay Outage","message":"Google has confirmed their outage is resolved, and Marqeta engineers have observed Google Pay token provisioning has returned to normal operation.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:06\u003c/var\u003e - \u003cvar data-var='time'\u003e09:43\u003c/var\u003e PDT"},{"code":"2zqqpvcwv87t","name":"STIPs on Pulse Network","message":"There have been no new occurrences of STIPs on the Pulse network.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e14:12\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e14:25\u003c/var\u003e PDT"},{"code":"smr619348s08","name":"Integration Service Degradation on Master Card","message":"MasterCard has identified the root cause of the issue and stabilized their systems. Performance across all impacted endpoints—including Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and Card Activations—has fully recovered, and Marqeta customers should no longer be experiencing any impact.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e07:33\u003c/var\u003e - \u003cvar data-var='time'\u003e14:57\u003c/var\u003e PDT"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"bc968jktlzm9","name":"Visa Clearing File Processing Delay","message":"As of 00:52 PT (07:52 UTC), Marqeta engineers have resolved the issue affecting Visa clearing file processing following a recent infrastructure upgrade. The impact is a 4-6h delay to clearing and settlement file processing and reconciliation for affected programs. We will continue to monitor the delivery of the delayed files. The incident is now stable. We appreciate your patience as we worked to resolve this incident.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e23:51\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e01:07\u003c/var\u003e PDT"},{"code":"9ydl986k9pnx","name":"STIPs on the Visa Network","message":"On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in across Visa. Marqeta raised a high priority incident with Visa to provide the root cause of the suspected external connectivity issue. We have conducted a monitoring period to confirm stability, and no further abnormality was observed.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e10:53\u003c/var\u003e - \u003cvar data-var='time'\u003e11:48\u003c/var\u003e PDT"},{"code":"f0c89wdm09rv","name":"STIPs on the Visa Network","message":"On Friday, August 21, 2026, Marqeta resolved a brief service disruption affecting Stand-In Processing (STIP) on the Visa network between 09:42 and 09:45 PDT. Our engineering team immediately conducted a thorough review, verified that all internal networking infrastructure was fully operational. Marqeta raised a high priority incident with Visa to provide the root cause of the suspected external connectivity issue and we have conducted a monitoring period to confirm long-term stability and no abnormality was observed. We appreciate your patience as we worked to resolve this incident.","impact":"none","timestamp":"Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e22:03\u003c/var\u003e - \u003cvar data-var='time'\u003e23:10\u003c/var\u003e PDT"},{"code":"zkk9tzdt6x58","name":"Issue affecting a subset of credit accounts","message":"On August 20, 2026, Marqeta identified an issue affecting available credit and account balance calculations on a subset of accounts. Our engineering team has since isolated the cause, validated a corrective fix, and completed a structured remediation to restore accurate balances across all impacted accounts On August 20, 2026 at approximately 23:45 PST. We have also completed a period of extended monitoring to confirm long-term stability and accurate balance reporting going forward.We appreciate your patience as we worked to resolve this incident.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:53\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e08:05\u003c/var\u003e PDT"},{"code":"mrwdgd9k09k2","name":"Intermittent STIPs on the Mastercard network","message":"Marqeta and our network partner confirmed the underlying networking issue causing delayed delivery of standing advice was fixed as of 12:38 PST, and no further abnormalities have been observed during the monitoring period. All Mastercard transaction authorization processing has returned to normal operation. Thank you for your patience throughout this incident.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:51\u003c/var\u003e - \u003cvar data-var='time'\u003e14:46\u003c/var\u003e PDT"},{"code":"tllg34fbncss","name":"STIPs across all networks","message":"Marqeta engineers have confirmed that the AWS emergency maintenance has fully concluded, and we have restored standard traffic routing across all card networks. Our monitoring shows stable, normal transaction processing with no further abnormalities detected. Thank you for your patience throughout this incident.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:20\u003c/var\u003e - \u003cvar data-var='time'\u003e10:51\u003c/var\u003e PDT"},{"code":"b07mh1141s86","name":"Intermittent Service disruptions affecting Visa \"Click to Pay\" API endpoints.","message":"There have been no reoccurrences detected. We will continue to follow up with Visa to ensure an RCA is conducted","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e11:07\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e06:18\u003c/var\u003e PDT"},{"code":"c1srlz27hf9q","name":"STIPs on Visa - Aug 10th","message":"Following a period of continued monitoring with no further impact observed, the issue affecting Visa transactions processed via network stand-in between 15:34 PT (18:34 EST / 22:34 UTC) and 13:45 PT (16:45 EST / 20:45 UTC) is resolved.","impact":"none","timestamp":"Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e13:59\u003c/var\u003e - \u003cvar data-var='time'\u003e16:09\u003c/var\u003e PDT"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-08-01T00:00:00-07:00","end_time":"2026-10-31T23:59:59-07:00"}