{
  "page": {
    "id": "jb73c9dx7dbk",
    "name": "Marqeta",
    "url": "https://status.marqeta.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Core API","created_at":"2021-09-29T10:41:54.944-07:00","updated_at":"2026-07-21T15:56:24.700-07:00","position":1,"description":"The Marqeta Core API is an interface for creating and managing your Marqeta card program. Using the Core API, you can create domain objects such as Users, Businesses, Cards, and Card Products. You can also configure account funding sources, as well as load funds into user and business accounts. Other operations include querying program and account balances.","showcase":false,"start_date":"2021-09-28T00:00:00.000-07:00","id":"m1d5jw4dplzy","group_id":null,"page_id":"jb73c9dx7dbk"},{"status":"operational","name":"ACH Processing","created_at":"2021-09-29T11:13:54.526-07:00","updated_at":"2026-03-17T12:27:48.964-07:00","position":2,"description":"ACH and ATM functionality for withdrawals, in-store cash deposits, direct deposit, and bill pay for the movement of cash.","showcase":false,"start_date":"2021-09-29T00:00:00.000-07:00","id":"yd7w29rkbvr3","group_id":null,"page_id":"jb73c9dx7dbk"},{"status":"operational","name":"Payment Processing","created_at":"2021-09-29T10:41:54.959-07:00","updated_at":"2026-09-28T07:47:48.840-07:00","position":3,"description":"Card network transactions such as authorizations and clearings, where Marqeta communicates with partners such as Visa, Mastercard, Discover, Interlink, Plus, Maestro, and Pulse.","showcase":false,"start_date":"2021-09-28T00:00:00.000-07:00","id":"wc2vz0wmngbv","group_id":null,"page_id":"jb73c9dx7dbk"},{"status":"operational","name":"Card Issuing","created_at":"2023-03-20T12:09:18.093-07:00","updated_at":"2026-09-03T14:57:11.083-07:00","position":4,"description":"Card Issuing services are responsible for storing and managing program configuration and service discovery data.","showcase":false,"start_date":"2023-03-20T00:00:00.000-07:00","id":"5cqhtw35ypvq","group_id":null,"page_id":"jb73c9dx7dbk"},{"status":"operational","name":"Card Fulfillment","created_at":"2023-03-20T12:10:04.643-07:00","updated_at":"2026-09-03T14:57:11.094-07:00","position":5,"description":"Card Fulfillment is the design, configuration, production and distribution of physical (plastic) cards.","showcase":false,"start_date":"2023-03-20T00:00:00.000-07:00","id":"2bq3v49x208t","group_id":null,"page_id":"jb73c9dx7dbk"},{"status":"operational","name":"Applications","created_at":"2021-09-29T11:14:11.048-07:00","updated_at":"2026-07-21T15:56:24.712-07:00","position":6,"description":"Marqeta Dashboard, Widgets (Marqeta.js), IVR, Developer Sites, www.marqeta.com","showcase":false,"start_date":"2021-09-29T00:00:00.000-07:00","id":"1n6f1h3h6qbz","group_id":null,"page_id":"jb73c9dx7dbk"},{"status":"operational","name":"Credit","created_at":"2023-02-08T11:49:57.620-08:00","updated_at":"2026-08-21T08:05:04.592-07:00","position":7,"description":"The health of the Credit suite of services, including the system of record, credit applications, disclosure generation, statements, and rewards.","showcase":false,"start_date":"2023-02-08T00:00:00.000-08:00","id":"p1h90cn38gb0","group_id":null,"page_id":"jb73c9dx7dbk"},{"status":"operational","name":"Reporting \u0026 Analytics","created_at":"2021-09-29T11:14:29.808-07:00","updated_at":"2026-08-28T01:07:12.748-07:00","position":8,"description":"The health of Marqeta's reports and DiVA API solutions, as well as the underlying services and data pipelines that power the availability of data to Marqeta's customers.","showcase":false,"start_date":"2021-09-29T00:00:00.000-07:00","id":"5w5661hp8nkr","group_id":null,"page_id":"jb73c9dx7dbk"},{"status":"operational","name":"Digital Wallets \u0026 Tokenization","created_at":"2021-09-29T11:13:36.673-07:00","updated_at":"2026-09-16T09:43:39.161-07:00","position":9,"description":"Digital wallets, such as Apple Pay and Google Wallet, store payment cards digitally for secure and convenient use. The Marqeta platform facilitates card insertion and lifecycle control in supported digital wallets.","showcase":false,"start_date":"2021-09-29T00:00:00.000-07:00","id":"kzq27zpbd7n3","group_id":null,"page_id":"jb73c9dx7dbk"},{"status":"operational","name":"Risk \u0026 Disputes","created_at":"2023-02-08T11:49:19.376-08:00","updated_at":"2026-09-03T14:57:11.113-07:00","position":10,"description":"Risk and disputes consist of KYC, real-time decisioning and disputes, which allow customers to verify the identity of applicants, evaluate transactions in real time to minimize fraud, and help customers submit and track their cardholders' disputed transactions.","showcase":false,"start_date":"2023-02-08T00:00:00.000-08:00","id":"d92jqpx97vrq","group_id":null,"page_id":"jb73c9dx7dbk"},{"status":"operational","name":"Webhooks","created_at":"2023-02-08T11:51:14.601-08:00","updated_at":"2026-05-07T23:53:00.084-07:00","position":11,"description":"The Webhooks component sends notifications to subscribed customers about authorizations, clearings and API events as they occur through our platform. These notifications are sent to an endpoint that is hosted in the customer's environment and is configured to receive and process them.","showcase":false,"start_date":"2023-02-08T00:00:00.000-08:00","id":"b14qf1ft9pb3","group_id":null,"page_id":"jb73c9dx7dbk"},{"status":"operational","name":"Sandbox","created_at":"2023-08-23T13:09:38.528-07:00","updated_at":"2026-06-25T09:28:44.178-07:00","position":12,"description":"Sandbox service is where you can create public and private sandboxes to try out Marqeta's core offering","showcase":false,"start_date":"2023-08-23T00:00:00.000-07:00","id":"m04qmtdyhq3t","group_id":null,"page_id":"jb73c9dx7dbk"},{"status":"operational","name":"3DS","created_at":"2024-03-19T11:28:33.641-07:00","updated_at":"2026-07-31T11:38:30.138-07:00","position":13,"description":"Three Domain Secure, a service which provides two step authentication for e-commerce transactions.","showcase":false,"start_date":"2024-03-19T00:00:00.000-07:00","id":"cn9s1mc45gn6","group_id":null,"page_id":"jb73c9dx7dbk"}],
  "incidents": [{"name":"STIPs and transaction declines","status":"resolved","created_at":"2026-09-26T18:43:49.844-07:00","updated_at":"2026-09-28T07:47:48.902-07:00","monitoring_at":"2026-09-26T19:09:11.258-07:00","resolved_at":"2026-09-28T07:47:48.880-07:00","impact":"minor","shortlink":"https://stspg.io/97jsb7jgl64b","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-26T18:43:49.823-07:00","reminder_intervals":null,"id":"chpkgqbh5b57","page_id":"jb73c9dx7dbk","incident_updates":[{"status":"resolved","body":"On Saturday, September 26, 2026. Marqeta detected an issue affecting stand-in transaction processing (STIPs) and transaction declines with impact start time at approximately 5:31 PM PT. We immediately engaged our upstream infrastructure provider, who identified the root cause and applied a fix, restoring full connectivity by approximately 6:00 PM PT that same evening. Marqeta engineers continued monitoring systems closely throughout the weekend to confirm stability, and we observed normal transaction processing with no recurrence of the issue. This incident is now resolved. We appreciate your patience throughout this incident.","created_at":"2026-09-28T07:47:48.880-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T07:47:48.880-07:00","display_at":"2026-09-28T07:47:48.880-07:00","deliver_notifications":true,"tweet_id":null,"id":"j4kt04d91pbq","incident_id":"chpkgqbh5b57","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"As of 17:31 PT, Marqeta engineers detected an issue causing STIPs and transaction declines. There is no longer any active impact. Marqeta engineers have engaged an upstream infrastructure vendor to investigate. We will continue to press the vendor for their investigation and will continue monitoring throughout the weekend.","created_at":"2026-09-26T19:09:11.258-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-26T19:09:11.258-07:00","display_at":"2026-09-26T19:09:11.258-07:00","deliver_notifications":true,"tweet_id":null,"id":"b8lxp2rdxp7y","incident_id":"chpkgqbh5b57","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"As of 17:31 PT, Marqeta engineers detected an issue causing STIPs and transaction declines. There is no longer any active impact. Marqeta engineers have engaged an upstream infrastructure vendor to investigate. We will update this page again upon any substantial change in status.","created_at":"2026-09-26T18:43:49.931-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-26T18:43:49.931-07:00","display_at":"2026-09-26T18:43:49.931-07:00","deliver_notifications":true,"tweet_id":null,"id":"lwc4n6537s87","incident_id":"chpkgqbh5b57","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Payment Processing","created_at":"2021-09-29T10:41:54.959-07:00","updated_at":"2026-09-28T07:47:48.840-07:00","position":3,"description":"Card network transactions such as authorizations and clearings, where Marqeta communicates with partners such as Visa, Mastercard, Discover, Interlink, Plus, Maestro, and Pulse.","showcase":false,"start_date":"2021-09-28T00:00:00.000-07:00","id":"wc2vz0wmngbv","page_id":"jb73c9dx7dbk","group_id":null}]},{"name":"STIPs on Mastercard","status":"resolved","created_at":"2026-09-24T13:56:44.238-07:00","updated_at":"2026-09-25T18:28:33.495-07:00","monitoring_at":"2026-09-24T18:18:05.351-07:00","resolved_at":"2026-09-25T18:28:33.479-07:00","impact":"major","shortlink":"https://stspg.io/xmy6v9qtpwww","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-24T13:56:44.231-07:00","reminder_intervals":null,"id":"fk096sthcgz8","page_id":"jb73c9dx7dbk","incident_updates":[{"status":"resolved","body":"On Thursday, September 24, 2026, at approximately 13:07 PT (20:07 UTC)  Marqeta identified an issue affecting card transactions processed through Mastercard, in which a number of transactions across several Mastercard programs were declined or handled through the network's stand-in processing. Transaction volumes and processing patterns have returned to normal baseline levels, and we conducted a monitoring period to confirm long term stability. Mastercard has acknowledged the anomaly on their network and is continuing to investigate the underlying root cause; Marqeta will incorporate any further findings once Mastercard's analysis is complete. We appreciate your patience throughout this incident.","created_at":"2026-09-25T18:28:33.479-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T18:28:33.479-07:00","display_at":"2026-09-25T18:28:33.479-07:00","deliver_notifications":true,"tweet_id":null,"id":"djfrnsgypy51","incident_id":"fk096sthcgz8","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Transaction volumes have returned to normal levels, and there is currently no customer impact. Mastercard has confirmed a network-side anomaly and their teams are actively investigating the root cause. Marqeta engineers continue to monitor systems closely while awaiting Mastercard's final technical findings before fully resolving the incident.","created_at":"2026-09-24T18:18:05.351-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T18:18:05.351-07:00","display_at":"2026-09-24T18:18:05.351-07:00","deliver_notifications":true,"tweet_id":null,"id":"2j3wnrhd4ytv","incident_id":"fk096sthcgz8","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"The investigation into card transactions routed to Mastercard network stand-in processing is ongoing. This may have cause some transactions to be approved or declined by network stand-in. There is currently no impact, however Marqeta engineers are continuing to engage Mastercard directly to investigate. We will update this space again upon any substantial change in status.","created_at":"2026-09-24T16:12:28.493-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T16:12:28.493-07:00","display_at":"2026-09-24T16:12:28.493-07:00","deliver_notifications":true,"tweet_id":null,"id":"03hzn2vdjqqq","incident_id":"fk096sthcgz8","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"The issue affecting card transactions routed to Mastercard network stand-in processing remains ongoing. This may cause some transactions to be approved or declined by network stand-in. Currently Marqeta engineers are continuing to engage Mastercard directly to investigate the elevated stand-in processing rate. We will update you again in 30 minutes.","created_at":"2026-09-24T15:23:01.215-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T15:23:01.215-07:00","display_at":"2026-09-24T15:23:01.215-07:00","deliver_notifications":true,"tweet_id":null,"id":"bgdd6mt61khj","incident_id":"fk096sthcgz8","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"The issue affecting card transactions routed to Mastercard network stand-in processing remains ongoing. This may cause some transactions to be approved or declined by network stand-in. Currently Marqeta engineers are continuing to engage Mastercard directly to investigate the elevated stand-in processing rate. We will update you again in 30 minutes.","created_at":"2026-09-24T14:55:24.252-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T14:55:24.252-07:00","display_at":"2026-09-24T14:55:24.252-07:00","deliver_notifications":true,"tweet_id":null,"id":"q46h3mv5s463","incident_id":"fk096sthcgz8","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"The issue affecting card transactions routed to Mastercard network stand-in processing remains ongoing. This may cause some transactions to be approved or declined by network stand-in. Currently Marqeta engineers are engaging Mastercard directly and investigating the elevated stand-in processing rate. We will update you again in 30 minutes.","created_at":"2026-09-24T14:26:01.347-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T14:26:01.347-07:00","display_at":"2026-09-24T14:26:01.347-07:00","deliver_notifications":true,"tweet_id":null,"id":"pqpxn5vvg41s","incident_id":"fk096sthcgz8","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"On Thursday, September 24, 2026, at approximately 13:07 PT (20:07 UTC), Marqeta was notified of an issue causing some transactions approved or declined by network stand-in. Our team is actively investigating the root cause and assessing the full scope of impact.\n\nA follow-up notification with more detail will be sent within 30 minutes.\n\nWe appreciate your patience as we work to resolve this as quickly as possible.","created_at":"2026-09-24T13:56:44.303-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T13:56:44.303-07:00","display_at":"2026-09-24T13:56:44.303-07:00","deliver_notifications":true,"tweet_id":null,"id":"d2dt0bxtkbwg","incident_id":"fk096sthcgz8","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Payment Processing","created_at":"2021-09-29T10:41:54.959-07:00","updated_at":"2026-09-28T07:47:48.840-07:00","position":3,"description":"Card network transactions such as authorizations and clearings, where Marqeta communicates with partners such as Visa, Mastercard, Discover, Interlink, Plus, Maestro, and Pulse.","showcase":false,"start_date":"2021-09-28T00:00:00.000-07:00","id":"wc2vz0wmngbv","page_id":"jb73c9dx7dbk","group_id":null}]},{"name":"STIPs on Visa","status":"resolved","created_at":"2026-09-25T11:37:47.192-07:00","updated_at":"2026-09-25T14:09:11.340-07:00","monitoring_at":null,"resolved_at":"2026-09-25T13:55:38.000-07:00","impact":"major","shortlink":"https://stspg.io/gk049pbcljx9","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-25T12:07:39.000-07:00","reminder_intervals":null,"id":"vfth6ltfv7pr","page_id":"jb73c9dx7dbk","incident_updates":[{"status":"resolved","body":"On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa. There is no impact at this time. Engineers have put mitigations into place and will continue to monitor over the weekend.","created_at":"2026-09-25T13:55:38.941-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T14:09:11.230-07:00","display_at":"2026-09-25T13:55:38.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"yz6vcf334wz5","incident_id":"vfth6ltfv7pr","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa. There is no ongoing impact at this time, however our team is actively investigating the root cause and assessing the full scope of the impact. We will update this page again upon any substantial change in status.","created_at":"2026-09-25T12:07:39.888-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T14:09:06.727-07:00","display_at":"2026-09-25T12:07:39.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"jhns7bq9w0jt","incident_id":"vfth6ltfv7pr","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa. Our team is actively investigating the root cause and assessing the full scope of impact.\n\nA follow-up notification with more detail will be sent within 30 minutes.","created_at":"2026-09-25T11:37:47.247-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-25T11:37:47.247-07:00","display_at":"2026-09-25T11:37:47.247-07:00","deliver_notifications":true,"tweet_id":null,"id":"npbzzytrbpj7","incident_id":"vfth6ltfv7pr","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"partial_outage","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Payment Processing","created_at":"2021-09-29T10:41:54.959-07:00","updated_at":"2026-09-28T07:47:48.840-07:00","position":3,"description":"Card network transactions such as authorizations and clearings, where Marqeta communicates with partners such as Visa, Mastercard, Discover, Interlink, Plus, Maestro, and Pulse.","showcase":false,"start_date":"2021-09-28T00:00:00.000-07:00","id":"wc2vz0wmngbv","page_id":"jb73c9dx7dbk","group_id":null}]},{"name":"Visa Duplicate Clearing Files","status":"resolved","created_at":"2026-09-21T05:57:11.000-07:00","updated_at":"2026-09-22T14:25:00.773-07:00","monitoring_at":"2026-09-21T16:34:50.263-07:00","resolved_at":"2026-09-22T14:25:00.755-07:00","impact":"minor","shortlink":"https://stspg.io/mvwjcg9441w0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-21T05:57:11.000-07:00","reminder_intervals":null,"id":"8pm8m78rg844","page_id":"jb73c9dx7dbk","incident_updates":[{"status":"resolved","body":"Marqeta engineers, in coordination with Visa, have completed remediation of the duplicate clearing transaction issue affecting September 18th transactions. All impacted transaction exceptions have been processed, with the final set of transactions confirmed posted at approximately 02:20 PT this morning. Settlement reconciliation has been completed for all affected programs. Following a monitoring period to confirm the stability of the resolution, we can confirm this issue is now fully resolved and no further customer action is required. We appreciate your patience throughout this process.","created_at":"2026-09-22T14:25:00.755-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T14:25:00.755-07:00","display_at":"2026-09-22T14:25:00.755-07:00","deliver_notifications":true,"tweet_id":null,"id":"l68l7q1qs7cj","incident_id":"8pm8m78rg844","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Marqeta engineers, in coordination with Visa, have identified and verified the resolution steps for the duplicate clearing transaction issue affecting September 18th transactions.\n\nEngineering teams are currently finalizing the remaining transaction exception processing. We anticipate transaction postings and settlement reconciliations will be fully remediated for all impacted programs by tomorrow. We will provide a final update once full resolution is confirmed.","created_at":"2026-09-21T16:34:50.263-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T16:34:50.263-07:00","display_at":"2026-09-21T16:34:50.263-07:00","deliver_notifications":true,"tweet_id":null,"id":"z81cyfhcrhxy","incident_id":"8pm8m78rg844","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"On Monday, September 21, 2026, at approximately 03:56 PT (10:56 UTC), Marqeta was notified of an issue affecting duplicate clearing transaction processing and settlement reconciliation on Visa. This may cause delays in clearing and settlement posting and transaction reconciliation for impacted programs from transactions on September 18th. Currently Marqeta engineers are continuing to remediate the 11,000 duplicate Visa clearings held in transaction management. We will update this page again upon any substantial change in the status of the incident.","created_at":"2026-09-21T09:01:40.895-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T09:01:40.895-07:00","display_at":"2026-09-21T09:01:40.895-07:00","deliver_notifications":true,"tweet_id":null,"id":"y8mv34p2ym7q","incident_id":"8pm8m78rg844","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"On Monday, September 21, 2026, at approximately 03:56 PT (10:56 UTC), Marqeta was notified of an issue affecting duplicate clearing transaction processing and settlement reconciliation on Visa. This may cause delays in clearing and settlement posting and transaction reconciliation for impacted programs from transactions on September 18th. Currently Marqeta engineers are remediating the 11,000 duplicate Visa clearings held in transaction management. We will update you again in 60 minutes.","created_at":"2026-09-21T07:45:13.197-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T07:45:13.197-07:00","display_at":"2026-09-21T07:45:13.197-07:00","deliver_notifications":true,"tweet_id":null,"id":"k0q6qlpr32wc","incident_id":"8pm8m78rg844","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"On Monday, September 21, 2026, at approximately 03:56 PT (10:56 UTC), Marqeta was notified of an issue affecting duplicate clearing transaction processing and settlement reconciliation on Visa. This may cause delays in clearing and settlement posting and transaction reconciliation for impacted programs from transactions on September 18th. Currently Marqeta engineers are remediating the 11,000 duplicate Visa clearings held in transaction management. We will update you again in 60 minutes.","created_at":"2026-09-21T05:57:11.818-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T06:05:21.128-07:00","display_at":"2026-09-21T05:57:11.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"fqcmgw4c5k0s","incident_id":"8pm8m78rg844","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Payment Processing","created_at":"2021-09-29T10:41:54.959-07:00","updated_at":"2026-09-28T07:47:48.840-07:00","position":3,"description":"Card network transactions such as authorizations and clearings, where Marqeta communicates with partners such as Visa, Mastercard, Discover, Interlink, Plus, Maestro, and Pulse.","showcase":false,"start_date":"2021-09-28T00:00:00.000-07:00","id":"wc2vz0wmngbv","page_id":"jb73c9dx7dbk","group_id":null}]},{"name":"Intermittent Service disruptions affecting Visa \"Click to Pay\" API endpoints.","status":"resolved","created_at":"2026-09-15T11:06:19.116-07:00","updated_at":"2026-09-16T19:18:34.564-07:00","monitoring_at":"2026-09-15T17:41:25.045-07:00","resolved_at":"2026-09-16T19:18:34.548-07:00","impact":"none","shortlink":"https://stspg.io/qr2bgfk2226m","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-15T11:06:19.107-07:00","reminder_intervals":null,"id":"kh45hbqrj1pl","page_id":"jb73c9dx7dbk","incident_updates":[{"status":"resolved","body":"Following an extended monitoring period, our engineering team has confirmed continued long-term stability of the Visa \"Click to Pay\" service with no further abnormalities detected since the last observed disruption at 2:46 PM PT on September 15, 2026. The investigation lead an issue on Visa's side in load-handling limitation causing overloading. We will continue to work with Visa on a full root cause analysis and will share further findings as they become available. We thank our customers for their patience throughout this incident.","created_at":"2026-09-16T19:18:34.548-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T19:18:34.548-07:00","display_at":"2026-09-16T19:18:34.548-07:00","deliver_notifications":false,"tweet_id":null,"id":"shzhlxbqjwfk","incident_id":"kh45hbqrj1pl","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"We are continuing to monitor the intermittent service disruption affecting the Visa \"Click to Pay\" service, which began at approximately 10:07 AM PDT on September 15, 2026. Our engineering team has not observed any further disruption since 2:46 PM PT. We will continue to monitor for long-term stability and will follow up with our partner for a root cause on the underlying connectivity issue on their side.","created_at":"2026-09-15T17:41:25.045-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-15T17:41:25.045-07:00","display_at":"2026-09-15T17:41:25.045-07:00","deliver_notifications":false,"tweet_id":null,"id":"6nswc5p6qlgt","incident_id":"kh45hbqrj1pl","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We are actively in engagement with Visa to resolve the intermittent service disruptions affecting Visa's \"Click to Pay\" API endpoints via high priority case . Visa confirmed that this is due to an ongoing issue on their side. We are monitoring the service closely and will provide further updates as more information becomes available from Visa's side.","created_at":"2026-09-15T12:43:42.098-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-15T12:43:42.098-07:00","display_at":"2026-09-15T12:43:42.098-07:00","deliver_notifications":false,"tweet_id":null,"id":"jkgcwm6kc7rw","incident_id":"kh45hbqrj1pl","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We are currently investigating an Intermittent service disruption affecting the Visa \"Click to Pay\" service, which began at 10:07 AM PST. Our engineering team is actively collaborating with Visa to identify the root cause and restore full functionality as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available from Visa's side.","created_at":"2026-09-15T11:06:19.160-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-15T11:06:19.160-07:00","display_at":"2026-09-15T11:06:19.160-07:00","deliver_notifications":false,"tweet_id":null,"id":"vvwp764bc3c7","incident_id":"kh45hbqrj1pl","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Salesforce.com down, customer support impacted","status":"resolved","created_at":"2026-09-16T04:08:28.379-07:00","updated_at":"2026-09-16T14:50:58.847-07:00","monitoring_at":"2026-09-16T09:56:50.000-07:00","resolved_at":"2026-09-16T14:50:58.832-07:00","impact":"none","shortlink":"https://stspg.io/46gf9hx9hxj8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-16T04:08:28.373-07:00","reminder_intervals":null,"id":"ym0szhfyq1vn","page_id":"jb73c9dx7dbk","incident_updates":[{"status":"resolved","body":"Support systems are restored.","created_at":"2026-09-16T14:50:58.832-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T14:50:58.832-07:00","display_at":"2026-09-16T14:50:58.832-07:00","deliver_notifications":false,"tweet_id":null,"id":"j76mw02yg0rs","incident_id":"ym0szhfyq1vn","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"Salesforce has reported their incident is considered resolved at this time. Marqeta engineers are continuing to observe to ensure all support systems have returned to normal function.","created_at":"2026-09-16T09:56:50.593-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T13:29:47.553-07:00","display_at":"2026-09-16T09:56:50.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"6w5q0jyyw17r","incident_id":"ym0szhfyq1vn","custom_tweet":null,"affected_components":null},{"status":"identified","body":"SalesForce is experiencing an outage that affects ability to raise ticket via our Support Portal and introduce delay in response from our Support Team. If you have any time sensitive request that require attention, please raise it to support@marqeta.com, or escalate via your Account Manager. For any incidents, please use 911@marqeta.com.","created_at":"2026-09-16T04:08:28.419-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T04:08:28.419-07:00","display_at":"2026-09-16T04:08:28.419-07:00","deliver_notifications":false,"tweet_id":null,"id":"bt85bh85db2c","incident_id":"ym0szhfyq1vn","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Google Pay Outage","status":"resolved","created_at":"2026-09-16T09:06:44.396-07:00","updated_at":"2026-09-16T09:43:39.207-07:00","monitoring_at":null,"resolved_at":"2026-09-16T09:43:39.194-07:00","impact":"major","shortlink":"https://stspg.io/0hxlpsmqp8my","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-16T09:06:44.388-07:00","reminder_intervals":null,"id":"2jfgkpqp6cn9","page_id":"jb73c9dx7dbk","incident_updates":[{"status":"resolved","body":"Google has confirmed their outage is resolved, and Marqeta engineers have observed Google Pay token provisioning has returned to normal operation.","created_at":"2026-09-16T09:43:39.194-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T09:43:39.194-07:00","display_at":"2026-09-16T09:43:39.194-07:00","deliver_notifications":true,"tweet_id":null,"id":"v50m8db8g3v0","incident_id":"2jfgkpqp6cn9","custom_tweet":null,"affected_components":[{"code":"kzq27zpbd7n3","name":"Digital Wallets \u0026 Tokenization","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"On Wednesday, September 16, 2026, at approximately 08:55 PT (15:55 UTC), Marqeta engineers detected an issue affecting Google Pay token provisioning for Mastercard and Visa cards. Google has acknowledged an outage in their API and we are tracking its progress. We will update this page again upon any notable change.","created_at":"2026-09-16T09:11:42.029-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T09:11:42.029-07:00","display_at":"2026-09-16T09:11:42.029-07:00","deliver_notifications":true,"tweet_id":null,"id":"wq83jxdv6fd9","incident_id":"2jfgkpqp6cn9","custom_tweet":null,"affected_components":[{"code":"kzq27zpbd7n3","name":"Digital Wallets \u0026 Tokenization","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"On Wednesday, September 16, 2026, at approximately 08:55 PT (15:55 UTC), Marqeta engineers detected an issue affecting Google Pay token provisioning for Mastercard and Visa cards. Our team is actively investigating the root cause and assessing the full scope of impact.\n\nA follow-up notification with more detail will be sent within 30 minutes.","created_at":"2026-09-16T09:06:44.480-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T09:06:44.480-07:00","display_at":"2026-09-16T09:06:44.480-07:00","deliver_notifications":true,"tweet_id":null,"id":"n3fh3m42z9q2","incident_id":"2jfgkpqp6cn9","custom_tweet":null,"affected_components":[{"code":"kzq27zpbd7n3","name":"Digital Wallets \u0026 Tokenization","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Digital Wallets \u0026 Tokenization","created_at":"2021-09-29T11:13:36.673-07:00","updated_at":"2026-09-16T09:43:39.161-07:00","position":9,"description":"Digital wallets, such as Apple Pay and Google Wallet, store payment cards digitally for secure and convenient use. The Marqeta platform facilitates card insertion and lifecycle control in supported digital wallets.","showcase":false,"start_date":"2021-09-29T00:00:00.000-07:00","id":"kzq27zpbd7n3","page_id":"jb73c9dx7dbk","group_id":null}]},{"name":"STIPs on Pulse Network","status":"resolved","created_at":"2026-09-12T14:12:49.609-07:00","updated_at":"2026-09-14T14:25:17.926-07:00","monitoring_at":"2026-09-12T14:40:47.547-07:00","resolved_at":"2026-09-14T14:25:17.911-07:00","impact":"minor","shortlink":"https://stspg.io/0sxp14lhvwst","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-12T14:12:49.603-07:00","reminder_intervals":null,"id":"2zqqpvcwv87t","page_id":"jb73c9dx7dbk","incident_updates":[{"status":"resolved","body":"There have been no new occurrences of STIPs on the Pulse network.","created_at":"2026-09-14T14:25:17.911-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T14:25:17.911-07:00","display_at":"2026-09-14T14:25:17.911-07:00","deliver_notifications":true,"tweet_id":null,"id":"r8rrz3cd0znr","incident_id":"2zqqpvcwv87t","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"On Saturday, September 12, 2026, at approximately 13:53 PT (20:53 UTC), Marqeta engineers detected an issue on Pulse's network causing transactions to be processed by stand-in in one region. The impact was about 10 minutes long and is no longer occurring. Our teams have reached out to Pulse to provide their analysis of the occurrence, we will provide an update if we detect any substantial changes.","created_at":"2026-09-12T14:40:47.547-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-12T14:40:47.547-07:00","display_at":"2026-09-12T14:40:47.547-07:00","deliver_notifications":true,"tweet_id":null,"id":"dhk46mblgyfd","incident_id":"2zqqpvcwv87t","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"On Saturday, September 12, 2026, at approximately 13:58 PT (20:58 UTC), Marqeta engineers detected an issue affecting Pulse network transactions processed by stand-in. Our team is actively investigating the root cause and assessing the full scope of impact.\n\nA follow-up notification will be sent once more detail becomes available. We appreciate your patience as we work to resolve this as quickly as possible.","created_at":"2026-09-12T14:12:49.673-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-12T14:12:49.673-07:00","display_at":"2026-09-12T14:12:49.673-07:00","deliver_notifications":true,"tweet_id":null,"id":"bd136k38rp50","incident_id":"2zqqpvcwv87t","custom_tweet":null,"affected_components":[{"code":"wc2vz0wmngbv","name":"Payment Processing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Payment Processing","created_at":"2021-09-29T10:41:54.959-07:00","updated_at":"2026-09-28T07:47:48.840-07:00","position":3,"description":"Card network transactions such as authorizations and clearings, where Marqeta communicates with partners such as Visa, Mastercard, Discover, Interlink, Plus, Maestro, and Pulse.","showcase":false,"start_date":"2021-09-28T00:00:00.000-07:00","id":"wc2vz0wmngbv","page_id":"jb73c9dx7dbk","group_id":null}]},{"name":"Integration Service Degradation on Master Card","status":"resolved","created_at":"2026-09-03T07:33:33.247-07:00","updated_at":"2026-09-03T14:57:11.152-07:00","monitoring_at":"2026-09-03T13:15:29.642-07:00","resolved_at":"2026-09-03T14:57:11.137-07:00","impact":"major","shortlink":"https://stspg.io/tl53czt6mt8m","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-03T07:33:33.238-07:00","reminder_intervals":null,"id":"smr619348s08","page_id":"jb73c9dx7dbk","incident_updates":[{"status":"resolved","body":"MasterCard has identified the root cause of the issue and stabilized their systems. Performance across all impacted endpoints—including Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and Card Activations—has fully recovered, and Marqeta customers should no longer be experiencing any impact.","created_at":"2026-09-03T14:57:11.137-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T14:57:11.137-07:00","display_at":"2026-09-03T14:57:11.137-07:00","deliver_notifications":true,"tweet_id":null,"id":"fzbfr21rrkgr","incident_id":"smr619348s08","custom_tweet":null,"affected_components":[{"code":"kzq27zpbd7n3","name":"Digital Wallets \u0026 Tokenization","old_status":"degraded_performance","new_status":"operational"},{"code":"d92jqpx97vrq","name":"Risk \u0026 Disputes","old_status":"degraded_performance","new_status":"operational"},{"code":"5cqhtw35ypvq","name":"Card Issuing","old_status":"degraded_performance","new_status":"operational"},{"code":"2bq3v49x208t","name":"Card Fulfillment","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Marqeta engineers are observing consistent improvements across all impacted Mastercard integration services, with error rates and latency returning toward normal levels. Our engineering team continues to closely monitor system health and performance metrics in coordination with Mastercard to ensure sustained stability before fully resolving the incident. Additional updates will be provided as soon as new information is available.","created_at":"2026-09-03T13:15:29.642-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T13:15:29.642-07:00","display_at":"2026-09-03T13:15:29.642-07:00","deliver_notifications":true,"tweet_id":null,"id":"gb6b3n92yv95","incident_id":"smr619348s08","custom_tweet":null,"affected_components":[{"code":"kzq27zpbd7n3","name":"Digital Wallets \u0026 Tokenization","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"d92jqpx97vrq","name":"Risk \u0026 Disputes","old_status":"major_outage","new_status":"degraded_performance"},{"code":"5cqhtw35ypvq","name":"Card Issuing","old_status":"major_outage","new_status":"degraded_performance"},{"code":"2bq3v49x208t","name":"Card Fulfillment","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"identified","body":"We continue to work in close collaboration with Mastercard’s incident response teams, who have confirmed that dedicated technical teams are actively working to address the platform-wide infrastructure issues on their side affecting Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. We are closely tracking all system health metrics and will provide further updates as soon as additional information becomes available from our partner.","created_at":"2026-09-03T12:41:44.025-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T12:41:44.025-07:00","display_at":"2026-09-03T12:41:44.025-07:00","deliver_notifications":true,"tweet_id":null,"id":"6ky8fv6r7xjk","incident_id":"smr619348s08","custom_tweet":null,"affected_components":[{"code":"kzq27zpbd7n3","name":"Digital Wallets \u0026 Tokenization","old_status":"partial_outage","new_status":"partial_outage"},{"code":"d92jqpx97vrq","name":"Risk \u0026 Disputes","old_status":"major_outage","new_status":"major_outage"},{"code":"5cqhtw35ypvq","name":"Card Issuing","old_status":"major_outage","new_status":"major_outage"},{"code":"2bq3v49x208t","name":"Card Fulfillment","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"Our Monitoring into the service disruption impacting MasterCard integration services continues. We are working in close collaboration with MasterCard’s incident response teams, who have confirmed that an active war room is ongoing to address the platform-wide infrastructure issues from their side affecting Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. We are monitoring all system health metrics closely and remain committed to restoring full service performance as quickly as possible. We will continue to provide regular updates as we receive more information from our partner.","created_at":"2026-09-03T11:53:32.524-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T11:53:32.524-07:00","display_at":"2026-09-03T11:53:32.524-07:00","deliver_notifications":true,"tweet_id":null,"id":"rxwksspm6bqh","incident_id":"smr619348s08","custom_tweet":null,"affected_components":[{"code":"kzq27zpbd7n3","name":"Digital Wallets \u0026 Tokenization","old_status":"partial_outage","new_status":"partial_outage"},{"code":"d92jqpx97vrq","name":"Risk \u0026 Disputes","old_status":"major_outage","new_status":"major_outage"},{"code":"5cqhtw35ypvq","name":"Card Issuing","old_status":"major_outage","new_status":"major_outage"},{"code":"2bq3v49x208t","name":"Card Fulfillment","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"We are continuing to work closely with MasterCard to resolve a service disruption impacting several integration services, which began around 06:30 PDT on September 3, 2026. This issue is resulting in latency and timeout errors for Token Lifecycle Management, Click to Pay enrolment, API-based dispute submissions, and new Card Activations. Our engineering team remains in constant coordination with MasterCard’s incident response team, who have acknowledged the platform-wide infrastructure issue and are prioritizing its resolution. We are closely monitoring the situation to ensure full service restoration and will share additional updates as soon as more information is available from our partner.","created_at":"2026-09-03T11:22:39.445-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T11:22:39.445-07:00","display_at":"2026-09-03T11:22:39.445-07:00","deliver_notifications":true,"tweet_id":null,"id":"rp1b6rhlxnc0","incident_id":"smr619348s08","custom_tweet":null,"affected_components":[{"code":"kzq27zpbd7n3","name":"Digital Wallets \u0026 Tokenization","old_status":"partial_outage","new_status":"partial_outage"},{"code":"d92jqpx97vrq","name":"Risk \u0026 Disputes","old_status":"major_outage","new_status":"major_outage"},{"code":"5cqhtw35ypvq","name":"Card Issuing","old_status":"major_outage","new_status":"major_outage"},{"code":"2bq3v49x208t","name":"Card Fulfillment","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"Marqeta is actively investigating the service disruption impacting MasterCard integration services that began at approximately 06:30 PT on September 3, 2026, which is causing increased latency and timeout errors for token lifecycle management, Click to Pay enrolment, and API-based disputes, claims submissions and Card activation. Our engineering team is continuing to actively monitor the situation and coordinating directly with MasterCard, who has acknowledged a platform-wide issue and giving the utmost priority to resolve the underlying infrastructure problems. We will provide further updates as more information becomes available from our partner.","created_at":"2026-09-03T11:13:40.591-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T11:13:40.591-07:00","display_at":"2026-09-03T11:13:40.591-07:00","deliver_notifications":true,"tweet_id":null,"id":"fgqw5kz8hm3d","incident_id":"smr619348s08","custom_tweet":null,"affected_components":[{"code":"kzq27zpbd7n3","name":"Digital Wallets \u0026 Tokenization","old_status":"partial_outage","new_status":"partial_outage"},{"code":"d92jqpx97vrq","name":"Risk \u0026 Disputes","old_status":"major_outage","new_status":"major_outage"},{"code":"5cqhtw35ypvq","name":"Card Issuing","old_status":"major_outage","new_status":"major_outage"},{"code":"2bq3v49x208t","name":"Card Fulfillment","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"Marqeta is actively investigating the service disruption impacting MasterCard integration services that began at approximately 06:30 PT on September 3, 2026, which is causing increased latency and timeout errors for token lifecycle management, Click to Pay enrolment, and API-based disputes, claims submissions and Card activation. Our engineering team is actively monitoring the situation and coordinating directly with MasterCard, who has acknowledged a platform-wide issue and giving the utmost priority to resolve the underlying infrastructure problems. We will provide further updates as more information becomes available from our partner.","created_at":"2026-09-03T10:33:52.607-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T10:33:52.607-07:00","display_at":"2026-09-03T10:33:52.607-07:00","deliver_notifications":true,"tweet_id":null,"id":"7y67l0r01s0v","incident_id":"smr619348s08","custom_tweet":null,"affected_components":[{"code":"kzq27zpbd7n3","name":"Digital Wallets \u0026 Tokenization","old_status":"degraded_performance","new_status":"partial_outage"},{"code":"d92jqpx97vrq","name":"Risk \u0026 Disputes","old_status":"operational","new_status":"major_outage"},{"code":"5cqhtw35ypvq","name":"Card Issuing","old_status":"operational","new_status":"major_outage"},{"code":"2bq3v49x208t","name":"Card Fulfillment","old_status":"operational","new_status":"major_outage"}]},{"status":"identified","body":"Our engineering team is actively monitoring the situation and coordinating directly with Mastercard, who has acknowledged a service disruption from their side which is causing intermittent degradation and increased latency for token lifecycle management and Click to Pay enrolment requests and is working toward a resolution. We will provide further updates as more information becomes available from our partner side.","created_at":"2026-09-03T08:11:30.009-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T08:11:30.009-07:00","display_at":"2026-09-03T08:11:30.009-07:00","deliver_notifications":true,"tweet_id":null,"id":"tvws8fk08cdq","incident_id":"smr619348s08","custom_tweet":null,"affected_components":[{"code":"kzq27zpbd7n3","name":"Digital Wallets \u0026 Tokenization","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"On Thursday, Sept 3, 2026, Marqeta identified an issue causing service degradation affecting MasterCard integration services, which may result in increased latency or timeout errors for token lifecycle management requests and Click To Pay enrolment. Impact began at approximately 06:27 PDT, and our engineering team is actively monitoring the situation while raising an incident directly with MasterCard to identify and resolve the underlying infrastructure issues impacting these endpoints. We are prioritizing this investigation to restore full service performance and will provide further updates as more information becomes available.","created_at":"2026-09-03T07:33:33.343-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T07:33:33.343-07:00","display_at":"2026-09-03T07:33:33.343-07:00","deliver_notifications":true,"tweet_id":null,"id":"shd527ddldr9","incident_id":"smr619348s08","custom_tweet":null,"affected_components":[{"code":"kzq27zpbd7n3","name":"Digital Wallets \u0026 Tokenization","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Card Issuing","created_at":"2023-03-20T12:09:18.093-07:00","updated_at":"2026-09-03T14:57:11.083-07:00","position":4,"description":"Card Issuing services are responsible for storing and managing program configuration and service discovery data.","showcase":false,"start_date":"2023-03-20T00:00:00.000-07:00","id":"5cqhtw35ypvq","page_id":"jb73c9dx7dbk","group_id":null},{"status":"operational","name":"Card Fulfillment","created_at":"2023-03-20T12:10:04.643-07:00","updated_at":"2026-09-03T14:57:11.094-07:00","position":5,"description":"Card Fulfillment is the design, configuration, production and distribution of physical (plastic) cards.","showcase":false,"start_date":"2023-03-20T00:00:00.000-07:00","id":"2bq3v49x208t","page_id":"jb73c9dx7dbk","group_id":null},{"status":"operational","name":"Digital Wallets \u0026 Tokenization","created_at":"2021-09-29T11:13:36.673-07:00","updated_at":"2026-09-16T09:43:39.161-07:00","position":9,"description":"Digital wallets, such as Apple Pay and Google Wallet, store payment cards digitally for secure and convenient use. The Marqeta platform facilitates card insertion and lifecycle control in supported digital wallets.","showcase":false,"start_date":"2021-09-29T00:00:00.000-07:00","id":"kzq27zpbd7n3","page_id":"jb73c9dx7dbk","group_id":null},{"status":"operational","name":"Risk \u0026 Disputes","created_at":"2023-02-08T11:49:19.376-08:00","updated_at":"2026-09-03T14:57:11.113-07:00","position":10,"description":"Risk and disputes consist of KYC, real-time decisioning and disputes, which allow customers to verify the identity of applicants, evaluate transactions in real time to minimize fraud, and help customers submit and track their cardholders' disputed transactions.","showcase":false,"start_date":"2023-02-08T00:00:00.000-08:00","id":"d92jqpx97vrq","page_id":"jb73c9dx7dbk","group_id":null}]},{"name":"Visa Clearing File Processing Delay","status":"resolved","created_at":"2026-08-27T23:51:28.000-07:00","updated_at":"2026-08-28T01:07:12.806-07:00","monitoring_at":null,"resolved_at":"2026-08-28T01:07:12.787-07:00","impact":"minor","shortlink":"https://stspg.io/pcqyv81wq8v4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-27T23:51:28.000-07:00","reminder_intervals":null,"id":"bc968jktlzm9","page_id":"jb73c9dx7dbk","incident_updates":[{"status":"resolved","body":"As of 00:52 PT (07:52 UTC), Marqeta engineers have resolved the issue affecting Visa clearing file processing following a recent infrastructure upgrade. The impact is a 4-6h delay to clearing and settlement file processing and reconciliation for affected programs. We will continue to monitor the delivery of the delayed files. The incident is now stable. We appreciate your patience as we worked to resolve this incident.","created_at":"2026-08-28T01:07:12.787-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T01:07:12.787-07:00","display_at":"2026-08-28T01:07:12.787-07:00","deliver_notifications":true,"tweet_id":null,"id":"9klyyrv3b8wb","incident_id":"bc968jktlzm9","custom_tweet":null,"affected_components":[{"code":"5w5661hp8nkr","name":"Reporting \u0026 Analytics","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing files to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates in 60 minutes or upon any change in status.","created_at":"2026-08-28T00:42:19.003-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T00:42:19.003-07:00","display_at":"2026-08-28T00:42:19.003-07:00","deliver_notifications":true,"tweet_id":null,"id":"nr1q9csnvk3h","incident_id":"bc968jktlzm9","custom_tweet":null,"affected_components":[{"code":"5w5661hp8nkr","name":"Reporting \u0026 Analytics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing file to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates as more information becomes available.","created_at":"2026-08-28T00:15:02.606-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T00:15:02.606-07:00","display_at":"2026-08-28T00:15:02.606-07:00","deliver_notifications":true,"tweet_id":null,"id":"bz6538gzx0jt","incident_id":"bc968jktlzm9","custom_tweet":null,"affected_components":[{"code":"5w5661hp8nkr","name":"Reporting \u0026 Analytics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers are engaging Visa to resolve the clearing file processing issue. We apologize for any disruption this may cause and will provide further updates as more information becomes available.","created_at":"2026-08-27T23:51:28.998-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T00:00:03.565-07:00","display_at":"2026-08-27T23:51:28.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"1mqzw7r15w9k","incident_id":"bc968jktlzm9","custom_tweet":null,"affected_components":[{"code":"5w5661hp8nkr","name":"Reporting \u0026 Analytics","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Reporting \u0026 Analytics","created_at":"2021-09-29T11:14:29.808-07:00","updated_at":"2026-08-28T01:07:12.748-07:00","position":8,"description":"The health of Marqeta's reports and DiVA API solutions, as well as the underlying services and data pipelines that power the availability of data to Marqeta's customers.","showcase":false,"start_date":"2021-09-29T00:00:00.000-07:00","id":"5w5661hp8nkr","page_id":"jb73c9dx7dbk","group_id":null}]}]
}