Marqeta Status

All Systems Operational

Core API Operational

ACH Processing Operational

Payment Processing Operational

Card Issuing Operational

Card Fulfillment Operational

Applications Operational

Credit Operational

Reporting & Analytics Operational

Digital Wallets & Tokenization Operational

Risk & Disputes Operational

Webhooks Operational

Sandbox Operational

3DS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 2, 2024

No incidents reported today.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

Intermittent STIPs on the Mastercard network

Resolved - Mastercard has confirmed that the issue has been resolved. Marqeta has not observed any further STIPs since 09:04 Pacific Time.
Nov 25, 09:36 PST

Investigating - We have engaged Mastercard and are investigating the issue with them.
Nov 25, 09:09 PST

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

Pin Debit transactions are failing in error on the Mastercard network

Resolved - This incident has been resolved.
Nov 22, 13:07 PST

Monitoring - The root cause of the incident has been identified and a fix has been deployed. We are seeing transactions processing and completing properly at this time.
Nov 22, 11:29 PST

Investigating - Marqeta engineers are engaged with Mastercard to investigate the root cause.
Nov 22, 11:11 PST

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No/Low token status changed requests received from Visa

Resolved - The situation is stable, and no further disruptions were noticed. We are waiting for feedback from Visa to identify the root cause.
Nov 20, 05:37 PST

Monitoring - Inbound token change requests have rebounded to normal levels for now. We are waiting for Visa to understand the root cause and will continue to monitor the situation.
Nov 20, 04:15 PST

Investigating - We can see a drop in token status change requests from Visa across all programs between 3:15 PT and 3:40 PT. Our Team is investigating the issue with the highest priority with Visa Support being involved to get more information.

Cardholders will be unable to activate their cards.
Nov 20, 04:09 PST

Nov 19, 2024

Repeat clearings from June posted only to some MasterCard programs

Resolved - This incident is stable at this time. Remediation efforts will continue. For questions, please contact your Marqeta Representative.
Nov 19, 06:35 PST

Monitoring - We are remediating this issue. The remediation will be completed soon. Please reach out to your Marqeta Account Manager for the incident report.
Nov 18, 04:21 PST

Identified - We identified that a single clearing file was sent to us this morning by MasterCard containing the clearing transactions from June. All transactions have been posted to customer environments and there are no further transactions to be posted. We are investigating the root cause of this file transmission and also assessing the remediation options.
Nov 18, 03:39 PST

Investigating - Marqeta is aware of multiple posted repeat clearings from June posted to some of the MasterCard programs. We are investigating and do not yet understand the source
Nov 18, 02:45 PST

Nov 18, 2024