Some Customers Experiencing Challenges Accessing MQD

Incident Report for Marqeta

Resolved

This incident has been resolved.

Posted Mar 14, 2024 - 12:52 PDT

Monitoring

We have identified an issue in a 3rd Party providers network which is delaying SMS messaging and is the root for the MFA errors. We are in contact with the provider and monitoring for resolution

Posted Mar 14, 2024 - 11:14 PDT

Investigating

We are currently investigating reports that some of our customers are experiencing Multi Factor Authentication failures when attempting to access MQD. A response team is gathered and actively evaluating the cause.

Posted Mar 14, 2024 - 10:25 PDT

This incident affected: Applications.