Pulse Network intermittent failures

Incident Report for Marqeta

Resolved

This incident has been resolved.

Posted Oct 23, 2023 - 22:49 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 23, 2023 - 22:08 PDT

Identified

Marqeta and Pulse have isolated the issue to a single acquirer and are continuing to investigate possible remediations with the card network

Posted Oct 23, 2023 - 21:46 PDT

Investigating

Starting at 19:55 Pacific Time Marqeta customers utilizing the Pulse network may be impacted by intermittent transaction failures. Marqeta Engineers are currently engaged with Pulse Engineers to isolate and remediate the challenge.

Posted Oct 23, 2023 - 20:33 PDT

This incident affected: Payment Processing.