500 errors across endpoints and cardholder declines

Incident Report for Marqeta

Resolved

This incident has been resolved.

Posted Dec 15, 2023 - 09:07 PST

Update

We have seen no impact since 12:26 GMT // 04:26 PST.

We will continue to monitor and produce an RCA after we have completed our post-mortem.

Posted Dec 15, 2023 - 05:22 PST

Monitoring

We are seeing this incident start to resolve across the API endpoints, we're continuing to monitor and investigate to ensure that it's a complete resolution.

Posted Dec 15, 2023 - 04:53 PST

Investigating

We are aware of and investigating an incident which is causing 500 errors across a large number of API endpoints and additionally a small number of cardholder declines.

Clearing file processing is also delayed.

Posted Dec 15, 2023 - 04:38 PST

This incident affected: Core API, Payment Processing, Card Issuing, Card Fulfillment, and Digital Wallets & Tokenization.