Tokenization Failures on the Visa Network

Incident Report for Marqeta

Resolved

The issue within the Visa network has been resolved. Due to the nature of the failure, if Digital Wallet Tokens continue to fail they will need to be reprovisioned.

Posted Sep 07, 2024 - 17:46 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 07, 2024 - 11:47 PDT

Identified

The issue has been isolated to the Visa Network and we are working with them to get an ETA on resolution.

Posted Sep 07, 2024 - 10:26 PDT

Investigating

Our Engineers have been alerted to challenges in the Visa network. We have a response team gathered and we are working with Visa to isolate the source.

Posted Sep 07, 2024 - 10:00 PDT

This incident affected: Payment Processing and Digital Wallets & Tokenization.