This incident is stable at this time. Remediation efforts will continue. For questions, please contact your Marqeta Representative.
Posted Nov 19, 2024 - 06:35 PST
Monitoring
We are remediating this issue. The remediation will be completed soon. Please reach out to your Marqeta Account Manager for the incident report.
Posted Nov 18, 2024 - 04:21 PST
Identified
We identified that a single clearing file was sent to us this morning by MasterCard containing the clearing transactions from June. All transactions have been posted to customer environments and there are no further transactions to be posted. We are investigating the root cause of this file transmission and also assessing the remediation options.
Posted Nov 18, 2024 - 03:39 PST
Investigating
Marqeta is aware of multiple posted repeat clearings from June posted to some of the MasterCard programs. We are investigating and do not yet understand the source
Posted Nov 18, 2024 - 02:45 PST
This incident affected: Payment Processing and Webhooks.