Duplicate Clearings Posting on Visa Programs

Incident Report for Marqeta

Resolved

This incident has been resolved.
Posted Jul 01, 2023 - 08:10 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 28, 2023 - 07:52 PDT

Update

Marqeta continues to develop a working solution for its customers. Marqeta's Customer Success Team has sent a communication to some programs, informing them of the event.
Posted Jun 26, 2023 - 22:05 PDT

Update

Marqeta is exploring options to refund duplicated transactions. In addition, designated teams are currently working on developing a communication plan to notify the customers.
Posted Jun 26, 2023 - 19:16 PDT

Monitoring

Marqeta has taken steps to mitigate this incident. We will continue to monitor the incident until it is resolved.
Posted Jun 26, 2023 - 16:36 PDT

Identified

Marqeta has identified an incident that may have created duplicate settlement transactions in visa programs. We are actively working to resolve the situation
Posted Jun 26, 2023 - 16:19 PDT

Investigating

Marqeta detected an incident beginning at 19:00 UTC that may cause duplicate clearing transactions in Visa programs.
Posted Jun 26, 2023 - 15:57 PDT
This incident affected: Payment Processing.