The issue has been identified and a fix is being implemented.
Posted Jun 28, 2023 - 07:52 PDT
Update
Marqeta continues to develop a working solution for its customers. Marqeta's Customer Success Team has sent a communication to some programs, informing them of the event.
Posted Jun 26, 2023 - 22:05 PDT
Update
Marqeta is exploring options to refund duplicated transactions. In addition, designated teams are currently working on developing a communication plan to notify the customers.
Posted Jun 26, 2023 - 19:16 PDT
Monitoring
Marqeta has taken steps to mitigate this incident. We will continue to monitor the incident until it is resolved.
Posted Jun 26, 2023 - 16:36 PDT
Identified
Marqeta has identified an incident that may have created duplicate settlement transactions in visa programs. We are actively working to resolve the situation
Posted Jun 26, 2023 - 16:19 PDT
Investigating
Marqeta detected an incident beginning at 19:00 UTC that may cause duplicate clearing transactions in Visa programs.