Mastercard Account Status Inquiry Issue

Incident Report for Marqeta

Resolved

This incident has been resolved.

Posted Sep 30, 2023 - 10:12 PDT

Monitoring

Marqeta has identified an issue with some Mastercard account status inquiry requests that was resulting in unexpected transaction failures. A fix has been implemented and we are monitoring transactions to ensure there are no further failures.

Posted Sep 30, 2023 - 09:58 PDT

Identified

Marqeta has identified an issue with some Mastercard account status inquiry requests that is resulting in unexpected transaction failures. A response team is engaged, has identified the cause and is implementing a fix.

Posted Sep 30, 2023 - 08:25 PDT

Investigating

Marqeta has identified an issue with some Mastercard transactions that is resulting in unexpected transaction failures. A response team is engaged and working through a fix.

Posted Sep 30, 2023 - 08:10 PDT

This incident affected: Payment Processing.