3DS VISA authentication issues

Incident Report for Marqeta

Resolved

We have completed applying a fix at 09:56 Pacific Time, and no further issues were observed since then.

Posted Jan 24, 2025 - 10:09 PST

Identified

We have identified a possible cause to the issue and are working on implementing a fix.

Posted Jan 24, 2025 - 09:51 PST

Update

Our engineers continue to investigate the issue. As of now, we have identified that the impact is restricted to 3DS VISA transactions where 3DS is challenged. Frictionless transactions are not impacted by this issue.

Posted Jan 24, 2025 - 07:43 PST

Investigating

We are aware of an issue impacting 3DS authentication. We are currently investigating the issue.

Posted Jan 24, 2025 - 07:12 PST

This incident affected: 3DS.