Marqeta Status

All Systems Operational

Core API Operational

ACH Processing Operational

Payment Processing Operational

Card Issuing Operational

Card Fulfillment Operational

Applications Operational

Credit Operational

Reporting & Analytics Operational

Digital Wallets & Tokenization Operational

Risk & Disputes Operational

Webhooks Operational

Sandbox Operational

3DS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

No/Low token status changed requests received from Visa

Resolved - The situation is stable, and no further disruptions were noticed. We are waiting for feedback from Visa to identify the root cause.
Nov 20, 05:37 PST

Monitoring - Inbound token change requests have rebounded to normal levels for now. We are waiting for Visa to understand the root cause and will continue to monitor the situation.
Nov 20, 04:15 PST

Investigating - We can see a drop in token status change requests from Visa across all programs between 3:15 PT and 3:40 PT. Our Team is investigating the issue with the highest priority with Visa Support being involved to get more information.

Cardholders will be unable to activate their cards.
Nov 20, 04:09 PST

Nov 19, 2024

Repeat clearings from June posted only to some MasterCard programs

Resolved - This incident is stable at this time. Remediation efforts will continue. For questions, please contact your Marqeta Representative.
Nov 19, 06:35 PST

Monitoring - We are remediating this issue. The remediation will be completed soon. Please reach out to your Marqeta Account Manager for the incident report.
Nov 18, 04:21 PST

Identified - We identified that a single clearing file was sent to us this morning by MasterCard containing the clearing transactions from June. All transactions have been posted to customer environments and there are no further transactions to be posted. We are investigating the root cause of this file transmission and also assessing the remediation options.
Nov 18, 03:39 PST

Investigating - Marqeta is aware of multiple posted repeat clearings from June posted to some of the MasterCard programs. We are investigating and do not yet understand the source
Nov 18, 02:45 PST

Nov 18, 2024

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

Intermittent STIPs on all card networks

Resolved - This incident has been resolved.
Nov 9, 06:31 PST

Monitoring - Our customers may have experienced STIPs from 23:23 Pacific on November 8th through 00:07 November 9th due to intermittent database connection errors. The root cause has been addressed and we are seeing all programs operating as expected at this time.
Nov 9, 00:17 PST

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.